Shipping policy

All orders of in stock items placed before 1pm ET will ship same day. Normal shipping times are between 3 to 5  business days. If you do not receive your order within that time period, please contact 1-888-467-1916 or Service@AlertSecurityProducts.com with your order number for assistance.

For custom product orders, please expect longer lead times. For more detail, please contact us to share your custom project requirements to get a quote.

Alert Security Products offers the option to use third party billing, allowing customers to charge shipping to their own FedEx carrier account. This option is available to all customers, but in order to take advantage of this option a customer must provide their FedEx account information to our team in the shopping cart during the checkout process. A shipping option called "Use My Own FedEx Account" is available to all customers checking out and it appears to offer free shipping. This option should only be used by customers who have selected third party billing and provided us with their account information. By choosing this option in the cart and during checkout, you are acknowledging and agreeing that Alert Security Products will charge the shipping cost directly to your FedEx account using the information you provided. Any customers that select this shipping option for the purpose of obtaining free shipping without intending to provide a FedEx account for us to charge the shipping costs will be asked to pay for the appropriate shipping before the order can be fulfilled and shipped. Customers who refuse to follow this guidelines are subject to order cancellation. 

More information about the third party billing option and selection process can be found here. If you have other questions about shipping options or third party billing please contact us directly at Service@AlertSecurityProducts.com.